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Billing & Usage

42Cells offers flexible pricing with per-seat billing and AI usage credits.

Plans​

PlanPriceIncluded AI CreditsMax Seats
CommunityFree—1
Professional$29/seat/month$10/seat/month5
Team$60/seat/month$20/seat/month50
Enterprise$119/seat/month$50/seat/monthUnlimited

Annual billing saves 20% on all paid plans.

Multiple Workspaces​

Your first workspace is free on the Community plan. Creating additional workspaces requires selecting a paid plan — you'll be guided through plan selection when adding a new workspace.

AI Credits​

AI credits cover your agent usage. Each plan includes monthly credits per seat:

  • Professional: $10/seat/month
  • Team: $20/seat/month
  • Enterprise: $50/seat/month

Credits reset at the start of each billing cycle.

How Usage is Calculated​

When you use the AI agent, we track token usage and convert it to cost:

  • Input tokens: Text you send to the agent
  • Output tokens: Agent responses and reasoning
  • Cache hits: Repeated context is cached at 90% discount

Usage appears in Settings → Billing with breakdowns by user, notebook, and model.

On-Demand Usage​

If you run out of included credits, on-demand billing kicks in:

  1. Enable on-demand in Settings → Billing
  2. Set a spending cap (default $50/month)
  3. Usage beyond included credits is charged to your card

On-demand charges are collected at $50 thresholds or at the end of your billing cycle.

Seat-Based Billing​

Paid plans charge per active team member (seat).

Adding Members​

When you invite a new member:

  • Seat is added immediately
  • Prorated charge for the remainder of the billing cycle
  • They get their own AI credit allocation

Removing Members​

When you remove a member:

  • Seat count updates at the end of the billing cycle
  • No mid-cycle refund (prevents gaming)
  • Their unused credits don't transfer

Enterprise Minimum​

Enterprise plans require a minimum of 10 seats.

Managing Your Subscription​

Go to Settings → Billing to:

  • View current plan and usage
  • Upgrade or downgrade plans
  • Manage payment methods
  • Access invoices and billing history

Upgrading​

Upgrades take effect immediately. You'll be charged a prorated amount for the remainder of your billing cycle.

Downgrading​

Downgrades take effect at the end of your current billing cycle. You keep access to your current plan's features until then.

Enterprise Features​

Enterprise includes everything in Team, plus:

  • SAML SSO — Single sign-on with your identity provider
  • Directory Sync (SCIM) — Auto-provision users from Okta, Azure AD, etc.
  • Audit Logs — Track all activity across your organization
  • Priority Support — Dedicated support channel
  • Custom SLA — Uptime guarantees

Contact us to discuss Enterprise pricing.

Usage Visibility​

For Admins​

Admins can see organization-wide usage:

  • Total AI spend vs. included credits
  • Per-user breakdown
  • Usage by notebook and conversation
  • Daily and monthly trends

For Members​

Members can see their own usage in the billing dashboard.

FAQs​

What happens if I hit my credit limit?​

If you have on-demand enabled, usage continues and charges to your card. If not, the agent will pause until your credits reset or you enable on-demand.

Can I get a refund for unused credits?​

Credits don't roll over or refund. They reset each billing cycle.

How do I cancel my subscription?​

Go to Settings → Billing → Manage Subscription. Your access continues until the end of your paid period.

Do you offer non-profit or education discounts?​

Yes! Contact us with details about your organization.